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Re-verify Failed, Discrepancy or Rejected Documents

  • Updated on Aug 11, 2022
  • Published on Feb 25, 2022
  • 1 minute(s) read
  • Amit Bhayani
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When your document shows a status of 'Failed to Post', 'Discrepancy' or 'Request Rejected', you can re-open the document in Web Verify to review the recognised data and make any necessary amendments.

  1. Open the Document Portal
  2. Click on the RECOGNITION tab (paper stack icon) on the top-right of the Document Portal to view the documents progress
  3. Select the document you would like to re-open
  4. Click on the RE-OPEN button


How to re-open a Purchase Invoice

 

Why can I not see the RE-OPEN button?
You will only see the RE-OPEN button for documents that have a status of 'Failed to Post', 'Discrepancy' or 'Request Rejected'.

Note: To benefit from this feature you must be on Spindle Document Management version 10.2.1 or later